North Rock Capital Management: Delivering Excellence Under Pressure

When North Rock Capital Management needed to outfit its new Singapore office, it faced a significant challenge: a compressed 10-week timeline from order to installation. For many, this schedule in an international location would present insurmountable obstacles. For LaCOUR, it was an opportunity to demonstrate our commitment to client success.

The Challenge

The client required a complete furniture solution for their new Singapore office with an extremely tight deadline. International logistics, production scheduling, and coordination across time zones presented potential complications that could derail the project timeline.

The LaCOUR Approach

Leveraging our production expertise and client-focused problem-solving, we implemented a strategic solution. By identifying synergies with an existing production run, we could batch North Rock's order with another project already in our manufacturing schedule. This innovative approach optimized our production capacity while ensuring North Rock's furniture would be ready for its critical installation date. Our Max Ryan product line provided the perfect solution for North Rock's needs.

The Results

Max Ryan - Lowered Worksurface

The project was successfully completed on time, meeting the client's deadline. Since moving into their newly furnished space, North Rock has reported significant improvements in collaboration and productivity.

For North Rock Capital Management, what began as a challenging timeline became a showcase of what's possible when working with a partner committed to their success.

While North Rock was a new client for LaCOUR, our relationship with their Global Head of Infrastructure Technology spans over eight years from previous projects. This established trust helped facilitate the smooth execution of this challenging timeline.